Shipping policy

Shipping Policy

Welcome to Maryama Modesty! We are committed to delivering your orders promptly and efficiently. Below is our detailed shipping policy to help you understand our processes and timelines.

Shipping Rates and Delivery Times:

Netherlands:

  • Delivery Time: Within 2 days
  • Shipping Rate: Calculated at checkout based on the order weight

Europe:

  • Delivery Time: 3-5 business days
  • Shipping Rate: Calculated at checkout based on the destination and order weight

Outside of Europe:

  • Delivery Time: 5-7 business days
  • Shipping Rate: Calculated at checkout based on the destination and order weight

Order Processing:

  • Order Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been dispatched.
  • Business Days: Our business days are Monday to Friday, excluding public holidays.

Tracking Your Order:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order.

Customs, Duties, and Taxes:

  • International Orders: Orders shipped outside of the European Union may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

Shipping Address:

  • Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  • If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible.

Delays:

  • While we strive to meet our delivery estimates, please note that there may be delays beyond our control, such as customs processing times or carrier delays. We appreciate your understanding in such cases.

Lost or Damaged Packages:

  • If your package is lost or arrives damaged, please contact our customer service team immediately with your order number and tracking information. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us:

  • For any questions or concerns regarding shipping, please contact our customer service team at contact@maryamamodesty.com or +31642536941. We are here to assist you and ensure a smooth delivery experience.